Shipping policy

Order Processing  

All orders are processed within 1–2 business days (Monday–Friday).  

Orders placed on weekends or holidays will be processed the next business day.

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We offer free standard shipping within the United States.  

Estimated delivery time:  

- 3–7 business days after processing  

We offer one free exchange per order for domestic orders.

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We offer international shipping.  

Shipping costs, duties, taxes, and import fees are the responsibility of the customer.

International delivery times vary depending on destination and carrier.

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All international orders are final sale.  

We do not accept returns, exchanges, or refunds for international orders.

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Once your order has shipped, you will receive a confirmation email with tracking information.

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GINANNI is not responsible for delays caused by shipping carriers, customs, weather, or other factors outside our control.

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Please ensure your shipping address is correct at checkout.  

We are not responsible for orders shipped to incorrect or incomplete addresses.

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Once an order has been shipped, GINANNI is not responsible for lost or stolen packages.

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For any shipping-related questions:  

info@ginannishoes.com