At Your Service.
Whether you have a question about sizing, need guidance selecting the right pair, or simply prefer speaking with someone before placing an order, we'd be delighted to assist.
Where are your shoes made?
Where are your shoes made?
Ginanni shoes are designed in Utah and handcrafted in Europe.
Our most popular styles, including the Mount Solaro and Henry, are handcrafted in Spain, while select styles are made in Italy.
How do I choose the right size?
How do I choose the right size?
Our current styles run large. We recommend sizing down one full size for the best fit. If you have wider feet, consider sizing down half a size instead.
Are Ginanni shoes made for everyday wear?
Are Ginanni shoes made for everyday wear?
Yes. Ginanni shoes are designed for refined daily wear—from business and travel to evenings out and weekends away.
Will the leather change over time?
Will the leather change over time?
Yes. Fine leather naturally softens, deepens, and develops character with wear. These changes are part of what make the shoes personal.
How should I care for my shoes?
How should I care for my shoes?
Use a soft cloth or horsehair brush to remove dust after wear.
Store your shoes with shoe trees when possible, and condition the leather occasionally to preserve its character over time.
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer complimentary standard shipping within the United States.
Do you offer free exchanges?
Do you offer free exchanges?
Yes. We offer one complimentary exchange per domestic order to help ensure the right fit.
Do you ship internationally?
Do you ship internationally?
Yes. We ship internationally.
Shipping costs, duties, and taxes are the responsibility of the customer.
Please note that all international orders are final sale and are not eligible for returns or exchanges.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–2 business days.
Delivery within the United States usually takes 3–7 business days.
International delivery times vary by destination.
Do you accept returns?
Do you accept returns?
Yes. Returns are accepted within 14 days of delivery.
Items must be unworn, in original condition, and returned with original packaging.
Customers are responsible for return shipping costs. Final sale items are not eligible for return.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
What if the shoes do not fit?
What if the shoes do not fit?
We offer one complimentary exchange per domestic order.
Shoes must be unworn and returned in their original packaging.
What if I receive a damaged or defective item?
What if I receive a damaged or defective item?
Please contact us within 5 days of delivery with photos of the item and packaging.
We will review the issue and resolve it as quickly as possible.
Can I cancel or change my order?
Can I cancel or change my order?
If your order has not yet shipped, we may be able to modify or cancel it.
Please contact us as soon as possible.
How can I contact Ginanni?
How can I contact Ginanni?
Our team is here to help with sizing, orders, exchanges, and product guidance.
Email: info@ginannishoes.com
Phone: (385) 200-1183
