FAQs
Frequently Asked Questions
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Where are your shoes made?
GINANNI shoes are designed in Utah and handcrafted in Europe.
Our most popular models, such as the Mount Solaro and Henry, are handcrafted in Spain, while other styles are made in Italy.
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Do you offer free shipping and exchanges?
Yes, we offer free standard shipping within the United States.
We also offer one free exchange per order for domestic customers to ensure the perfect fit.
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Do you ship internationally?
Yes, we ship internationally.
Shipping costs, duties, and taxes are the responsibility of the customer.
All international orders are final sale and are not eligible for returns or exchanges.
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How long does shipping take?
Orders are processed within 1–2 business days.
Delivery typically takes 3–7 business days within the United States.
International shipping times vary depending on destination.
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Do you accept returns?
Returns are accepted within 14 days of delivery.
Customers are responsible for return shipping costs.
Final sale items are not eligible for returns.
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What if the shoes don’t fit?
No problem. We offer one free exchange per order for domestic customers.
Items must be unworn and returned in original packaging.
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What if I receive a damaged or defective item?
Please contact us within 5 days of delivery with photos, and we will resolve the issue as quickly as possible.
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How do I choose the right size?
We recommend ordering your normal size.
If you have wide feet, we suggest going one size up.
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Can I cancel or change my order?
If your order has not been shipped, we may be able to modify or cancel it.
Please contact us as soon as possible.
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How can I contact you?
Email: info@ginannishoes.com
Phone: (385) 200-1183